| The basics What is DSL? How does DSL come into my business/residence? How fast is DSL? What kinds of DSL are there? Ordering I already have Dialup with Net Wizards; can I keep my dialup account as a backup? Do I need to have phone service through a particular phone company? What phone number and address should I provide? Installation How long before my DSL is installed? Who is involved with installing my DSL? What are the steps for installing DSL? What is included in the professional installation? What about additional Inside Wiring? What if I want to change local phone service carriers? Call us at 1-888-346-3894 (1-888-34-NETWIZ)
to get your order started. DSL stands for Digital Subscriber Line. DSL uses standard copper phone line to transmit data at very high speeds. back to questions How does DSL come into my business/residence? ADSL comes in over your existing phone line. Unlike a dial-up modem, it doesn't tie up the phone though; you can talk on the phone and surf the internet at the same time. And your connection is always on! Our Dedicated Loop ADSL, SDSL, and IDSL customers are provided with service that runs over a dedicated pair of copper wires. Your phone services and DSL service would be on completely different wiring. back to questions How fast is DSL? Our fastest speed is currently 6.0Mbps, or over 100 times faster than dialup! Whether this speed is available at your location depends on how far you are from the CO (Central Office), and the line quality between you and the CO. The Central Office is the main switching location for the phone lines in your area. The local phone company (also called ILEC, or Incumbent Local Exchange Carrier) controls the phone circuits here and routes between local and long distance lines. back to questions What kinds of DSL are there? Dedicated Loop ADSL is ADSL that doesn't come over your regular phone line; a separate DSL-only line is installed. This is perfect for people who don't use the local phone company, like those with 3rd-party providers, or wireless. SDSL is Synchronous DSL, where the upload and download speeds are the same. This is mainly for businesses which need a more reliable connection, guaranteed speeds, guaranteed repair times, and do as much uploading as downloading. T1 is the most reliable of all high-speed internet connections, when your business critically depends on being online. This service comes with a fantastic Service Level Agreement guaranteeing your service. IDSL is IDSN technology over the
phone line. It provides 144/144 speed and can go farther than standard
DSL. If you cannot get faster ADSL or SDSL because of distance from the
CO, or line-quality issues, you may still be able to get IDSL. The installation time depends on line quality, the phone company workload,
and (for Professional Install services) installation appointment availability. Once you select a type and speed, we'll have some other questions, such as what operating system your computer uses, what kind of equipment you want, etc. For self-installed line-shared services, it will take 7-14 days to deliver the line. The work is done at the Central Office, so no one will need to come to your location. At that point, you just install the kit we send! And you can call us for help if you have any trouble getting it up and running. For Professional Installs, a technician will come to your location to get you setup. We'll schedule an install date and let you know when it is. If it's not convenient for you, you can always reschedule. You'll be sent a link to a web page that lists the progress of your installation. * Installs and configures the DSL modem.
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